Avieyonne Flieux. Standard Plumbing Ace Hardware. Henna By Megha. Shamrock Structures. Add review No registration required. Miyako T. I just called and the woman name Winnie. Call bank center. And she raised her voice when she answered me.
Alexander R. Branch Assistant manager gave me hard time making a payment via cash to my wifes credit card. I wanted to be an anonymous gift, but they did not want to accept a payment without my ID and disclosure of my occupation status.
Emad ElShawa was the assistant manager, he gave me all of the breakdowns of New Federal Law and all that… If it is the case they should send out a notification to an account holder advising that CASH payment will no longer be accepted without ID and Occupation Status. This was the last of our business with that bank.
As per our experience all other banks will gladly take the cash, in fact other CITIBank branches accepted cash deposits with confirming of who actually making a deposit as long as we had an account number to which the deposit was made to. John B. My experience here as a credit card customer has been good. I stop in and pay my bill in cash. They have free parking behind the building.
I usually get Vitaly as a teller and he is very friendly and efficient. Hopefully the others can fill his void. Very careless employees by deposit money into someone else business checking account instead of paying off my credit card bill!!! Scarlett F. Went here to use their ATM. Seemed no too happy to work ay Citibank. Second problem is this branch has too msny not working customer service and managements.
I have never seen manager coming out to the customer to greet each customer with smiles and listen to customer's complaint. Instead, I see too many employees laughing loud and giggling with eachothet. Very unprofessional to hear loud laughing amobg employees in front of customers. In case if long lines, other banks jas extra teller opening and manager will be on the floor to say sorry to the customer and see if they csn help them. FYI, other banks have customer service and manager tskibg checks deposits on their computer.
Manager at this branch need new training witj customer service skills and managements. My wife died three years ago I needed someone to assist me with her estate. She has been outstanding helping me with many situations over these three difficult years. I would highly recommend her. What an amazing branch the sunnyvale citibank has been in the past and present.
Sits at the corner of Mary and Fremont and has the best, kindest, wisest manager ever. Ed is efficient, calm, personable, and appropriate in all his manager services and his tellers with their smiles prove how smoothly he runs the place.
Let's just say he gets to know each and every client and really sincerely cares, able to read the more stressful or urgent situations. Citibank, please turn on the air for floor The guys building your business up there are overheated, working with tools, and you have not turned on the air!
We aren't animals I am very irritated at the customer service system of Citibank. I have made four tries and have been able to speak to an employee at my home branch, Villa La Jolla Drive.
I have an inquiry about making a large CD deposit. I am following up on the visit I made to this branch some days ago.
This may cause me to go elsewhere. Hi I m beneficiary of My friend David Meggisson, your customer. I must transfer his money to Switzerland. Can you tell me how? Must I pay before transfer taxes? Greetings Heller. Citi bank us worst bank ,, never ever open any kind of account ,, no one available to answer any questions, no branch ,,, very poor. Can we get funds to the beneficiary account if we arrange to send a bank draft check to you? Is there some other way we can get the funds to you?
Sincerely, EJ. The worst experience I haved in my life , first you ask them for direct deposit agreement they give you diferent letter. Back and four I think they need to work more professional. Thank you. The ATM spit out a receipt saying "I'm sorry. Because of technical problems, I can't return your cash right now.
He waited 2 more hours till the branch open to speak to the branch manager. During this time he had to miss work. Completely wipe her hands and wanted nothing to do with it.
My husband told the branch "MANAGER" he was going to call the cops and she simply answered "okay called me when they get here" as my husband waited outside the branch. Our bills are complety on hold due to this and we are being charged late fees. We have contacted every number we could find and search on the internet and everyone has given us the run around and told us that we have to wait 10 days and that a investigation has been open.
She refuse to help us with anything and actually threaten us with having to close our account. She mention that they have a company called BRINKS that comes once a month and she knows nothing else that she can do for us as she walked away smiling and got back to her personal call in her office. She said to me that she would have the cops drag me out of the branch if she had to. I thought Managers are there to help the customer and see if they can reach a solution to the problem at hand.
We have called Customer service and we have been hung up on and given the run around over and over. We have yet to cover our pass due bills no one is willing to help. I have spoken to over 20 customer service agents and they all sound like theyre reading rom a piece of paper and just tell me to wait 10 business days.
This is unacceptable customer service. I have filed a complaint with the Consumer Financial Protection Bureau CFPB and they also sound like robots reading from a piece of paper saying that all companies have 15 days to respond to the case.
Meanwhile I have no money in the bank, bills have to be paid and food needs to be placed on my dinner table. I have a 4 year old at home and no one seems to care. Do you know how long it takes for me to earn my money? No one seems to care. Someone needs to be held accountable for this negligence. I have been waiting for a phone call from CITIBANKS executive escalation team with an update on this investigation and the only person that can give me an update is out of the office.
Carlos Lorenzo. Sir I wanted to ask something. I have received a message from Citibank ny and Pepsi of an award. Is it real or fake please inform. Kindly reply. O stars. This was the worst banking experience in an actual branch location of my life. The manager here is an impatient, aggressive man who started treating me badly when I didn't understand him the first time he said something and I'm a pretty bright person.
He then kept claiming that he had explained things already when he had only said something vague and acted like he had no responsibility to try to help me understand. He gave me dirty looks, was condescending and childish. He interrupted the teller that I working with and got defensive and totally aggressive and rude to me. The teller was lackadaisical and did not explain what she was doing. When she didn't deposit money into the account I asked her to, she THEN told me she was going to transfer it but she started doing something else first.
I should be told everything about how my money is being manipulated up front and one step should happen at a time. Unfortunately I don't know his name, but will find out.. Citibanks closed my local branch and moved it to Capitola CA. Calling is a nightmare of being transferred and being on hold until you have to give up.
I hope I never gave such bad customer service. I have received a letter from Citibank in January stating that my account will be closed if I don't get in touch with Citibank by phone, email or visit the local branch.
I decided to go to the local branch to find out what's going on. I spoke to a branch representative and showed her the letter. She stated that many customers are receiving these letters and that she would take care of the issue.
She called the corporate and asked them what information is needed to keep the account open. I provided her with the information requested and was told by corporate that the issue is resolved and the account will not be closed. Few weeks later I had my credit card payment bounced due to my Citi account being closed. I immediately called corporate and stated my issue wich they replied that due to my account being closed they do not have any information on why it was closed.
Corporate suggested I call the local to find out why it was closed. I have been trying to call the local branch but the local phone number automated voice machine would state that the all representatives are busy and kicks you back to the corporate customer representatives.
Way to go Citibank! He had been told that he had not update his information. For a foreign student, no family, no any relatives. Your sincerely Caroline Cheang 5th March I have been trying to contact a person is this branch, and it has been impossible to have someone answer the phone, my call is bounced between the office and customer service, no matter what time I call, I can't speak with a person The banking account is blocked, what can I do, to have someone help me?
I'm President of non profit organization and our checking account is with this branch. We've been trying to get signatories on account changed for several months. We have gotten to the point of the situation being urgent. The personal bank we deal with doesn't return calls when we leave voice message and he doesn't return emails.
In person he's very friendly and accommodating but obviously has no follow through. Really bad with client relations. Lost my debit card. Can't get a person on the phone Moving my business to another bank. I wanted to open an IRA for almost K and was told that the person who does that was not in.
They wanted to give me a tel number for a back office operation. I left without opening an IRA. I am a Citigold customer and I cant even reach a live person at the bank, just touch tone operation. I finally got an operator in the phillipines who also tried to reach the bank with the same results Middle of the day and you cant reach a live person at the branch. I was trying to reach the fraud department.
I received a questionable letter. Are you able to help me. I do not understand. Every location I've tried is a Non-Working number.
The ATM spit out a receipt saying "I'm sorry. Because of technical problems, I can't return your cash right now. He waited 2 more hours till the branch open to speak to the branch manager. During this time he had to miss work. Completely wipe her hands and wanted nothing to do with it.
My husband told the branch "MANAGER" he was going to call the cops and she simply answered "okay called me when they get here" as my husband waited outside the branch. Our bills are complety on hold due to this and we are being charged late fees. We have contacted every number we could find and search on the internet and everyone has given us the run around and told us that we have to wait 10 days and that a investigation has been open.
She refuse to help us with anything and actually threaten us with having to close our account. She mention that they have a company called BRINKS that comes once a month and she knows nothing else that she can do for us as she walked away smiling and got back to her personal call in her office. She said to me that she would have the cops drag me out of the branch if she had to.
I thought Managers are there to help the customer and see if they can reach a solution to the problem at hand. We have called Customer service and we have been hung up on and given the run around over and over.
We have yet to cover our pass due bills no one is willing to help. I have spoken to over 20 customer service agents and they all sound like theyre reading rom a piece of paper and just tell me to wait 10 business days.
This is unacceptable customer service. I have filed a complaint with the Consumer Financial Protection Bureau CFPB and they also sound like robots reading from a piece of paper saying that all companies have 15 days to respond to the case. Meanwhile I have no money in the bank, bills have to be paid and food needs to be placed on my dinner table.
I have a 4 year old at home and no one seems to care. Do you know how long it takes for me to earn my money? No one seems to care.
Someone needs to be held accountable for this negligence. I have been waiting for a phone call from CITIBANKS executive escalation team with an update on this investigation and the only person that can give me an update is out of the office.
Carlos Lorenzo. Sir I wanted to ask something. I have received a message from Citibank ny and Pepsi of an award. Is it real or fake please inform. Kindly reply. O stars. This was the worst banking experience in an actual branch location of my life.
The manager here is an impatient, aggressive man who started treating me badly when I didn't understand him the first time he said something and I'm a pretty bright person. He then kept claiming that he had explained things already when he had only said something vague and acted like he had no responsibility to try to help me understand. He gave me dirty looks, was condescending and childish.
He interrupted the teller that I working with and got defensive and totally aggressive and rude to me. The teller was lackadaisical and did not explain what she was doing.
When she didn't deposit money into the account I asked her to, she THEN told me she was going to transfer it but she started doing something else first. I should be told everything about how my money is being manipulated up front and one step should happen at a time. Unfortunately I don't know his name, but will find out.. Citibanks closed my local branch and moved it to Capitola CA. Calling is a nightmare of being transferred and being on hold until you have to give up.
I hope I never gave such bad customer service. I have received a letter from Citibank in January stating that my account will be closed if I don't get in touch with Citibank by phone, email or visit the local branch. I decided to go to the local branch to find out what's going on. I spoke to a branch representative and showed her the letter. She stated that many customers are receiving these letters and that she would take care of the issue.
She called the corporate and asked them what information is needed to keep the account open. I provided her with the information requested and was told by corporate that the issue is resolved and the account will not be closed. Few weeks later I had my credit card payment bounced due to my Citi account being closed. I immediately called corporate and stated my issue wich they replied that due to my account being closed they do not have any information on why it was closed.
Corporate suggested I call the local to find out why it was closed. I have been trying to call the local branch but the local phone number automated voice machine would state that the all representatives are busy and kicks you back to the corporate customer representatives.
Way to go Citibank! He had been told that he had not update his information. For a foreign student, no family, no any relatives. Your sincerely Caroline Cheang 5th March I have been trying to contact a person is this branch, and it has been impossible to have someone answer the phone, my call is bounced between the office and customer service, no matter what time I call, I can't speak with a person The banking account is blocked, what can I do, to have someone help me?
I'm President of non profit organization and our checking account is with this branch. We've been trying to get signatories on account changed for several months. We have gotten to the point of the situation being urgent. The personal bank we deal with doesn't return calls when we leave voice message and he doesn't return emails. In person he's very friendly and accommodating but obviously has no follow through.
Really bad with client relations. Lost my debit card. Can't get a person on the phone Moving my business to another bank. I wanted to open an IRA for almost K and was told that the person who does that was not in. They wanted to give me a tel number for a back office operation. I left without opening an IRA. I am a Citigold customer and I cant even reach a live person at the bank, just touch tone operation. I finally got an operator in the phillipines who also tried to reach the bank with the same results Middle of the day and you cant reach a live person at the branch.
I was trying to reach the fraud department. I received a questionable letter. Are you able to help me. I do not understand. Every location I've tried is a Non-Working number. What is going on with this BANK??
I would like to thank the Remittance Director Tommy Bryant for his recent help in solving a problem. He professional and friendly at all times. I am interested in working and Tradeing with a business partner in Changsha and Shanghai China. Are there any Citi banks in the two City I mention above. If so please contact me David !! Living in Curacao, I could not contact the branch by phone, not via Skype, not via dierect line.
No fax nr. Really bad experience. Really disappointed Still waiting to be called or get a response from my e-mails. Thanks a lot, Lucimara. I was in your branch this afternoon. I told the teller that I had close to , I was told that the banker was busy and there was no way to tell me what the rates are. I was allowed to walk out of the bank with the check in my pocket.
Obviously you aren't interested in my business. Definitely not good customer service. Perhaps better training or better procedures are in order. Good morning! I am trying to call this branches several times and it was be impossible. I would like to speek with somebody who can help me with my cases. Now, i just want to check the information.
I really appreciate a soon anwers. This is a horrible branch. Aside from the tellers, the branch managers, etc. They are very condescending when they approach you to "help" you. What it ends up being is they can't really do anything at all because any issue is "beyond their control. Don't bank with this bank and most especially not this branch. I have a credit union member that would like to cash a large check drawn off of your location.
Do you do check verifications? If so, what is the process? Thank you in advance for your consideration. Good morning my experience was very uncomfortable and somewhat insulting. The teller was not helpful and was snarky.
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